The is the heartbeat of your HMI software. While it may be tempting to cut corners, the integrity of your manufacturing process relies on stable, secure, and supported software.
Open the configuration page (usually via localhost web link). Click on Import License .
When looking for a license key, it is vital to know which type you actually need. Installing the wrong key can leave features locked or cause system conflicts. wonderware intouch license key
| Error Message | Probable Cause | Troubleshooting Steps | | :--- | :--- | :--- | | | The Sentinel Hardware Key is not installed, is broken, or is connected to an unsupported port. | 1. Ensure the Sentinel driver from Rainbow Technologies is installed and running. 2. Check the key; if broken, contact your local Wonderware Distributor for a replacement. | | "Could not connect to the Primary Server..." | One or more license server services have stopped running. | Go to Windows Services and make sure the three License Server services are running. Start them if they are not. | | License not working after abnormal shutdown. | Licenses are not returned to the pool if InTouch shuts down abnormally. | InTouch HMI must be restarted and manually shut down to release licenses. Restart the wwsvlicmgr (Wonderware License Manager) service in Windows. | | Error: "This file does not contain a valid ActiveFactory License." | The WWSUITE.LIC file requires a specific hardware key to be attached. | Ensure the correct hardware key is attached to the parallel port and that the Sentinel driver is functioning properly. |
If you are migrating from an older version (like InTouch 10 or 2012) to the modern AVEVA Edge or InTouch 2020, the licensing model has changed significantly. It is highly recommended to contact your local system integrator or AVEVA sales representative to ensure your licenses are migrated correctly and your plant stays online. The is the heartbeat of your HMI software
Check network connectivity. If using a centralized license server, ensure ports 55555 and 55556 (default AVEVA ports) are not blocked by Windows Firewall.
This comprehensive guide covers everything you need to know about Wonderware InTouch license keys, from legacy formats to modern activation methods. Evolution of Wonderware InTouch Licensing Click on Import License
You can manage and download your license files through the AVEVA Support Portal using your company's Entitlement ID (EID) [1].
Secure your HMI. Secure your plant.
Users may encounter challenges when working with Wonderware InTouch license keys, such as:
Licensing has evolved from static files to a more flexible, server-based model: Classic License Files : Older versions (InTouch 7.11 to 10.1) used a wwsuite.lic