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Identifying the underlying cause is essential for applying the correct fix. The error can stem from a simple missing license to more complex licensing conflicts or configuration issues.
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Look for a license named . Verify the status is "Used" or "Available." 3. Transfer the License Key
Before we dive into the fixes, it's crucial to understand what the system is actually telling you. The error, which appears as a pop-up during system operation or runtime, is not just a random glitch. It is the software’s way of telling you that your project is configured to use advanced data logging features for which a license is required, but this specific authorization is missing. Identifying the underlying cause is essential for applying
To resolve the "License Key Not Available" error, follow these step-by-step troubleshooting guides:
: In some versions, the SmartServer service starts automatically and may request a license even if not actively used. You can disable the "CoRTSmartServer" service in Windows Services to stop the prompt. Defective Licenses
. You’ve installed your PowerTags license, the communication is green, and the screens look perfect. But every few minutes, a nagging popup appears: This link or copies made by others cannot be deleted
: In Runtime Settings > Good Manufacturing Practice , ensure the checkbox for GMP/Audit Trail is unchecked, as this also triggers advanced licensing requirements. Troubleshooting Steps
: If "Good Manufacturing Practice" (Audit) is enabled in Runtime settings, it automatically requires a logging license to store the audit trail. SmartServer
The comprehensive guide below walks through why this error happens, how to resolve it, and methods to protect automation runtime licenses from corruption. Root Causes of the License Error Try again later
If the ALM shows your Logging license but marks it as damaged, you can try to repair it. However, this is not always a simple DIY process.
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