On Linux systems, ensuring the agent matches the kernel version is vital. Use uname -r to check the kernel and ensure the agent installation supports it. How to Prevent Future Driver Issues
: For agentless protection, if a virtual machine enters standby or hibernation, communication with the vShield driver may be lost.
If the drivers failed to map due to a corrupted installation footprint, a standard clean cycle resolves the issue in a majority of environments.
If the issue persists after these steps, it is recommended to gather the diagnostic logs and contact for further analysis. On Linux systems, ensuring the agent matches the
The Windows OS may lack the necessary CA certificates to verify the driver’s digital signature, preventing installation.
If the above methods fail, consider these platform-specific or advanced solutions.
Restart the service using: sudo /etc/init.d/ds_agent restart . If the drivers failed to map due to
: In the DSM, go to Computers , right-click your vCenter, and select Properties > Test Connection .
Verify that the operating system and specific kernel version are supported by the installed version of Deep Security.
Other endpoint security tools or aggressive group policies are preventing driver loading. If the above methods fail, consider these platform-specific
: Modern Windows enterprise servers require all drivers to be cryptographically signed. If you are using an older, unsupported DSA version on a newer Windows Server build, the OS will block the driver. Always ensure your DSA version aligns with your specific Windows build.
If necessary, temporarily disable Secure Boot in the hardware/virtual machine UEFI bios to confirm if the driver loads successfully. How to Fix the Error on Linux Hosts Solution 1: Resolve Kernel Incompatibility
Verify if your installed Deep Security Agent version officially supports this kernel by cross-referencing the Trend Micro Kernel Support Matrix.