Note: If you are customizing your game's graphics rules on a Mac, you must place copies of GraphicsRules.sgr and Ts4CommonRules.sgr inside the ConfigOverride directory simultaneously to avoid crashing the startup sequence. 2. Run a Comprehensive Game Repair
Broken script mods or old custom content can interfere with startup. Navigate to Documents > Electronic Arts > The Sims 4 . Move the folder to your Desktop. Delete the localthumbcache.package file in the main folder.
If the error persists after trying these steps, you may want to check if you have any conflicting software running in the background. What to do if the game is still not launching? How to back up your save files? Note: If you are customizing your game's graphics
If you have used custom configuration tools, installed graphic rule overrides, or used specific mods, they might be stored in a special override folder. Navigate to Documents > Electronic Arts > The Sims 4 . Look for a folder named ConfigOverride .
Go to and click Verify integrity of game files . 2. Clear the ConfigOverride Folder Navigate to Documents > Electronic Arts > The Sims 4
The most common cause of this specific error is an invalid file in the ConfigOverride Navigate to: Documents > Electronic Arts > The Sims 4 > ConfigOverride Delete everything inside this folder. Note for Mac users: Recent patches have made some GraphicsRules.sgr overrides incompatible, leading to this specific crash. 2. Repair the Game If deleting overrides doesn't work, use the to fix missing or damaged game files. My Collection , click the three dots on The Sims 4 icon, and select : Right-click the game, select
sims 4 error 6d1778b8:1df4e8dc:00000000:912c9c10 - EA Forums If the error persists after trying these steps,
: Move your entire The Sims 4 folder out of Documents > Electronic Arts and paste it onto your Desktop .
Launch the game. If it works, one of your mods is outdated. You will need to check them one by one. 4. Delete the EA App Cache