If the client is managed by a SEPM server, the admin can push a new policy the local password via the management console.
The full path is typically:
You do not need to download resetpass.bat from any third-party website. resetpass.bat for symantec 14 download
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin\resetpass.bat
Enter the admin username to receive an automated password reset link via email. If the client is managed by a SEPM
To recover access to SEPM when the administrator password is lost or forgotten.
tool has been removed from the default installation directory and is no longer officially supported. Symantec (Broadcom) transitioned to an email-based recovery system for the Symantec Endpoint Protection Manager (SEPM) console. Broadcom TechDocs Official Recovery Method To recover access to SEPM when the administrator
Symantec removed this tool from newer versions (12.1 RU6+ and 14) to enhance security. 1.2.3 Alternative Solutions for SEPM 14 Password Reset
Restart the SEPM service and log in using for both the username and password. Change the password immediately upon successful login. Alternatives for Version 14
to capture the outgoing reset email if the server cannot reach an external mail provider. Contact Support : If you cannot perform these steps, you must open a support case with Broadcom to receive the official resetpass.bat file or specialized assistance. Broadcom Community Manual File Creation (Legacy Script)
Crucial check: After running, immediately check for a newly created .txt file in the bin directory. Open it with Notepad.