The first thing to try is ensuring your headset is fully charged. You should also close any unnecessary background applications that might be interfering. A user on a forum also shared that performing a "soft reset" (briefly resetting the device without erasing data) of the headset at 50% and again at 75% during the update helped them get past this problem.
The ASTRO Command Center is the essential piece of software for managing your device. Follow these steps to get it installed on your PC:
Sometimes the update process hangs at 0% or 25%. If this happens:
After the update is complete, you can verify the firmware version within the ACC software. It should display version 36797 (or a later version if a newer update has been released). astro firmware 36797 download
I can provide targeted troubleshooting steps to help you successfully push the firmware update through. Share public link
It’s important to know that firmware 36797 is for ASTRO devices. For Gen 3 devices, the equivalent update is version 36789 .
This guide provides everything you need to know about downloading firmware 36797, installing it safely, and troubleshooting common update errors. Why Is Astro Firmware 36797 Important? The first thing to try is ensuring your
If your update gets stuck at "Step 0 of 4" or throws an error, try these proven troubleshooting steps:
Click on the located in the top-right corner of the interface. Select Update Firmware Manually from the dropdown menu.
Side-Tone Stability: Fixed an issue where the mic monitoring (side-tone) would reset to zero after a power cycle. The ASTRO Command Center is the essential piece
: Primarily targets Gen 4 (Black/Blue or Black/Gold) MixAmps to ensure they function correctly with next-gen hardware.
To help pinpoint the exact steps or file versions you need, what of Astro headset are you updating? Also, Share public link
Updating to Astro firmware 36797 is essential for anyone utilizing an A40 TR MixAmp
Astro Firmware 36797 is a critical update for the Astro MixAmp Pro TR (Gen 4) Go to product viewer dialog for this item. Astro A40/A50 systems, primarily designed to enable Game-Chat mix audio over USB