The module automatically initiates a secure connection to the technician's IP address or hostname.
USB Redirector Technician Edition Customer Module (Version 1.9.7)
Installed on the technician’s computer to receive connections.
In the modern era of IT asset management, remote diagnostics, and virtualized workstations, the ability to interact with physical USB devices from across the globe is no longer a luxury—it is a necessity. Whether you are a managed service provider (MSP) supporting a remote dental clinic’s x-ray sensor, an engineer reprogramming PLCs miles away, or a technician troubleshooting a license dongle, the software that bridges this gap is critical. The module automatically initiates a secure connection to
Allowing multiple users to access a hardware security key.
The is not just another software update; it is a mature, refined tool that solves the frustrating problem of remote USB access. It works because it is built on three principles: simplicity for the customer, control for the technician, and reliability over unpredictable networks.
The Customer Module is a portable, no-installation application that runs directly on the customer's computer. Its primary function is to bridge the physical USB device to the technician's server via the internet. Whether you are a managed service provider (MSP)
Updating firmware on hardware that is not local.
The Technician Edition enables servicing multiple customers concurrently, depending on the license plan. Typical Use Cases for the Customer Module
Once the connection is established, the technician sees the customer appear in their main dashboard. The customer is prompted to plug in the malfunctioning USB device. It works because it is built on three
Use the configuration tool to add your company logo and support contact info. This builds trust with the client.
Before diving into the specifics of the Customer Module, it is essential to understand the parent software. USB Redirector (developed by IncentivesPro) is a solution designed to redirect USB traffic over a TCP/IP network (LAN, WAN, or the Internet). It is not a simple remote desktop tool; it is a low-level driver solution that creates a virtual USB bus on a client machine.