Securely store the new password in a physical password booklet or a digital password manager.
On the DVR’s monitor screen, you should see a progress bar: “USB Upgrade in Progress… Do not power off.” Wait 5–10 minutes. The DVR may reboot once or twice automatically.
Always prioritize official documentation and support channels for troubleshooting and resolving issues with your device.
Most modern Hi Sharp DVRs (like the HS or NVMS series) have a built-in recovery feature accessible directly from the login screen. Access the Menu
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option. This will display a unique code or a QR code on your screen. Contact Support Take a clear photo or screenshot of this dynamic code page. Email the photo along with your device’s Model Number Serial Number sales@hisharp.com.tw or contact your regional distributor.
If you are trying to "repack" the DVR to make it behave as if it just came out of the box (e.g., for selling or re-configuring), you must ensure a full factory reset.
Email this data directly to the Hi Sharp Support Team or coordinate with your local regional hardware distributor.
Click or a small Lock icon next to the password field. Securely store the new password in a physical
Some models will display a page. You may need to take a photo of this and send it to your regional distributor or Hi Sharp support to receive a one-time reset code.
Once you have reset your Hi Sharp DVR, follow these best practices:
If you do not want to repack or rewrite system code, manual physical overrides can force the internal date chip backward, matching master security keys. The CMOS Battery Drain Process
Can you see a button on your login screen? Do you have access to the original email used for setup? 4/8/16/32/64 CH NVR Quick Guide matching master security keys.
Located near the storage ports or main processing unit on the motherboard
: For a reset date of 20000101 , some calculators generate a code like NpSZOo . Important Safety Tips FAQ - Support | HI SHARP INTELLIGENCE
The device should reboot, asking to set a new password. Method 3: Removing the CMOS Battery