Dollar General Alcohol Sales Training Answers

If the customer refuses to leave or becomes aggressive, immediately page a Shift Leader or Store Manager to the register. Frequently Asked Questions (FAQ)

A customer offers you a $20 tip to "not worry about checking their ID."

Be polite but firm. State the company policy, give a clear reason (e.g., "I cannot accept an expired ID"), and do not judge the customer. Call for a manager or "key carrier" if the customer becomes difficult. 4. Legal & Company Consequences Solved: DOLLAR GENERAL Alcohol Sales Training ... - Gauth

The Point of Sale (POS) system acts as the primary compliance barrier.

Here are the answers to common scenarios tested in the Dollar General alcohol training: Scenario 1: The Known Customer dollar general alcohol sales training answers

As a retail giant, Dollar General has been expanding its product offerings to cater to a wider range of customers. One of the most significant additions to their stores has been the introduction of alcohol sales. However, with this new offering comes the responsibility of ensuring that employees are properly trained to handle the sale of alcohol.

A minor pointing out a specific alcoholic beverage to an adult inside the store.

Issued by the DMV for non-drivers.

According to training modules, any ID accepted during an alcohol sale must have specific features to be considered valid: Essential for calculating legal age. If the customer refuses to leave or becomes

Visual assessments of age are not acceptable. Even if a customer is clearly senior, policy dictates checking their ID.

Dollar General's alcohol sales training program is designed to equip employees with the knowledge and skills necessary to handle the sale of alcohol in a responsible and safe manner. By understanding the importance of responsible alcohol sales, employees can contribute to a safer and healthier community.

"I'm sorry, company policy requires me to see a valid ID for this purchase."

Even if a customer is recognized and has provided valid identification in the past, company policy mandates that an ID must be checked for every alcohol purchase, especially if they look underage. Call for a manager or "key carrier" if

Criminal charges or fines against the employee.

Dollar General Alcohol Sales Training: Compliance, Policy, and Key Answers

Immediate termination, personal fines, or criminal charges.

Dollar General and local law enforcement conduct regular, unannounced audits to ensure compliance.

Yes. If a person in the group is under 21, you must refuse the sale. Dollar General policy prohibits selling alcohol to a group if any member of the group is underage or cannot provide valid ID.