Late Shri Kewal Ram Gupta laid the foundation of the Goyal Brothers Prakashan (GBP) sixty-three years ago when India’s aspirations were taking shape. Education was central to it, and there was a dearth of quality learning resources. Realising this need, our founder established the GBP with a vision to make learning accessible to everyone.
We offer online learning tools and resources, school textbooks (k-12), reading guides, supplementary and competitive exam books, novels, premium notebooks, and more to our learner community. For businesses and corporates, our products include calendars, magazines, posters, notebooks, and custom paper stationery.
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To make accessible to everyone, anywhere, anytime. We intend to do it by harnessing technology and passion to provide learning experience that is immersive, unique and rooted in our timeless values.
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A key highlight is the author's a TQM-based model that emphasizes the importance of strong organizational foundation and infrastructure to achieve performance excellence. The book is rich with real-world examples and includes a significant section of 25 detailed case studies from various sectors, both manufacturing and service, with notable examples such as:
Treating work as a series of interconnected processes that can be measured and optimized.
of specific chapters (like the 7 QC Tools). Compare this book to other TQM texts (like Besterfield). Create a study guide based on the book’s key topics.
Are you preparing for an or a corporate certification ?
: Cultivating a workplace culture dedicated to eliminating waste and optimizing value streams. Core Methodologies & Statistical Tools
Management decisions must rely on data, metrics, and statistical analysis rather than intuition. Accurate data collection ensures that root causes are addressed rather than superficial symptoms. 3. Essential Tools and Methodologies for "Extra Quality"
┌────────────────────────────────────────────────────────┐ │ CUSTOMER FOCUS & SATISFACTION │ └───────────────────────────┬────────────────────────────┘ ▼ ┌────────────────────────────────────────────────────────┐ │ EMPLOYEE ENGAGEMENT & VALUES │ └───────────────────────────┬────────────────────────────┘ ▼ ┌────────────────────────────────────────────────────────┐ │ PROCESS ORIENTATION & CONTROL │ └───────────────────────────┬────────────────────────────┘ ▼ ┌────────────────────────────────────────────────────────┐ │ CONTINUOUS INTEGRATION (KAISEN) │ └────────────────────────────────────────────────────────┘ 1. Customer Focus and Satisfaction
The book provides Indian and international case studies that make the concepts relatable.
: Moving beyond top-down mandates to empower workers across every level of the organizational hierarchy.
While "extra quality" PDF versions may be sought on various document-sharing sites, the most reliable and legal ways to access the full text are through official retailers or academic repositories:
This book is suited for a wide audience. It is aimed at undergraduate and postgraduate management students, students in most engineering disciplines, and industry professionals. It serves as a valuable guide for any industry seeking a roadmap for .
If you want to explore specific chapters or applications of this text further, let me know:
Total Quality Management, as conceptualized in foundational academic literature like that of P.N. Mukherjee, provides an enduring blueprint for organizational excellence. By prioritizing the customer, embedding quality into the workplace culture, and utilizing structured statistical tools, businesses can insulate themselves against market volatility and build sustainable competitive advantages.
: Discuss Mukherjee’s emphasis on Planning (vision/mission), Performance (measurement), Processes (system management), and People (empowerment and teamwork).
: It has been ranked among the top 20 all-time best books on Total Quality Management and is frequently cited in global research.
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The Goyal Group as an enterprise has diverse business interests. The group is engaged in educational publishing, digital learning, supply and manufacturing of stationery supplies and school uniforms, exports (books), medical diagnostic services, and fine jewellery. Our 800-plus employees, strong leadership, dedicated in-house experts, and consistent growth driven by excellence and innovation represent our pioneering spirit.
