Manual Driver Update (If Setup Fails)If the executable doesn't work, you can force the driver via Device Manager: Right-click the "Unknown Device." Select Update Driver > Browse my computer for drivers.
This step-by-step guide should help you get your HP un2420 module up and running on Windows 10. It's a bit of a hack, but it's a proven method that has worked for many users with this older, yet still capable, piece of hardware.
If the installer finishes but the device still has a "yellow exclamation mark" in Device Manager, follow these steps to manually point Windows to the driver files:
Right-click the downloaded SoftPaq executable, select , and choose Extract to "SP52445" . Step 2: Prepare the Firmware Repack hp un2420 mobile broadband module driver windows 10 repack
Click , browse to the extracted repack folder, select the .inf file, and click install. Selecting the Correct Firmware Carrier Profile
Install the in "Windows 7 Compatibility Mode."
Check the section to ensure the diagnostic and modem ports are mapped. Troubleshooting Common Connection Issues Device Disappears or Shows an Error After Rebooting Manual Driver Update (If Setup Fails)If the executable
The module may be disabled in the BIOS. Restart your computer, enter the BIOS, and ensure the Wireless/WWAN module is enabled.
Comprehensive Guide to HP un2420 Mobile Broadband Module Drivers for Windows 10
The hardware relies heavily on specialized firmware that must be loaded onto the chip every time the operating system boots. Because Windows 10 handles legacy power states and firmware loading differently than Windows 7, the original HP SoftPaq installers typically fail, leave the device unrecognized, or trigger a "Code 10" error in Device Manager. Why Use a "Driver Repack" for Windows 10? If the installer finishes but the device still
Navigate to by right-clicking the Start button.
There is no official Windows 10 driver for the HP un2420 Mobile Broadband Module Go to product viewer dialog for this item.
Look into the driver subfolder (often labeled QCImages or Drivers\win7\64 ) and select the primary .inf file (e.g., qcusbwwan.inf or QCUSBNet.inf ).
If your Windows 10 cellular menu shows "No Service" after installation, copy the files from the generic UMTS folder (Folder 6 in standard Gobi deployments) into the active boot directory of the driver, or run the included firmware selector tool as an administrator to match your SIM card provider. Troubleshooting Common Issues on Windows 10 Direct Cause Actionable Solution Error Code 10 or 43 Firmware failed to load into the chip.