– https://www.hyperxgaming.com/de/support/technical/downloads?product=hx-usccpss-bk&filename=HyperX_Cloud_Virtual_7-1_Surround_Sound_Firmware_Updater_Rev_0010
If your headset suffers from distorted sound, an excessively quiet microphone, or does not work correctly with the PS4, installing firmware 0010 is often the recommended first step.
Check your current version by holding the for 5 seconds — LEDs blink the major/minor version.
Ensure no other USB audio devices (like webcams) are connected.
| | Details | |------------|--------------| | File Name | hyperxcloudiifirmwareupdaterrev0010.exe | | Version | rev0010 | | Vendor | HP Inc. (after acquiring HyperX) / Kingston Technology (original) | | Product | HyperX Cloud II Gaming Headset | | Purpose | Update the USB sound card / dongle firmware | | File Type | Windows Executable (PE32) | | Typical Size | ~1–3 MB | hyperxcloudiifirmwareupdaterrev0010 exe file
Plug the sound card directly into a USB port on your motherboard or laptop. Do not use a USB hub .
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Right-click the file, go to Properties , and look for the Digital Signatures tab. It should list Kingston Technology or HP (the current parent company of HyperX) as the signer.
Once finished, unplug the USB dongle, wait five seconds, and plug it back in. Troubleshooting Common Issues – https://www
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; the firmware update applies to the dongle, not the 3.5mm jack.
Performing a firmware update is a straightforward process, but it requires careful attention to ensure it's done correctly. The official procedure for Rev_0010 is detailed in a manual provided by HyperX. Below are the exact steps you should follow.
Try a different USB port (preferably a USB 2.0 port if available). | | Details | |------------|--------------| | File Name
Plug your HyperX Cloud II USB control box directly into a USB 2.0 or 3.0 port on your PC. Do not use a USB hub or pass-through port on a keyboard.
In the world of PC gaming, few headsets have achieved the legendary status of the . Renowned for its exceptional comfort, durable aluminum frame, and immersive 7.1 virtual surround sound, it has been a top choice for esports professionals and casual gamers alike for nearly a decade. However, like any sophisticated piece of hardware, its performance relies heavily on software—specifically, firmware.
Resolves issues where the mic is not detected, is too low, or has high static.
